Support Policy - Selvam Instruments
Technical Support Services
Selvam Instruments provides comprehensive technical support for all our digital panel meters including Single, Dual, Triple, and Switch Meters.
Support Channels
- Technical Support Email
- Phone Support during Business Hours
- On-site Technical Assistance (by appointment)
- Product Documentation Portal
Installation Support
- Installation guidelines for all meter sizes (48 sqmm, 48x96mm, 72 sq.mm, RS 65, MO 65, and 96 sq.mm)
- Wiring diagrams and connection assistance
- Configuration support for auxiliary power supply (30V to 300V AC)
- Terminal block connection guidance
Troubleshooting Assistance
- Display issues
- Measurement accuracy verification
- Power supply problems
- Communication interface issues
Warranty Support
Our technical support team assists with:
- Warranty claim processing
- Defect verification
- Replacement coordination
- Repair services
Documentation Support
Access to:
- Product manuals
- Technical specifications
- Calibration certificates
- Testing reports
Response Time
| Support Type | Response Time |
|---|---|
| Email Support | Within 24 hours |
| Phone Support | Immediate during business hours |
| On-site Support | Within 72 hours of request |
| Emergency Support | Within 4 hours |
Training Services
- Product operation training
- Maintenance training
- Calibration procedure training
- Troubleshooting workshops
Support Exclusions
- Physical damage due to mishandling
- Unauthorized modifications
- Third-party repairs
- Usage outside specifications
Manufacturer of digital panel meters
GST : 33FLWPK9959N1ZP
